Privacy policy · LoveDose

The short version

What you write is for your partner, not for us. Answers, notes, messages, voice notes, photos and memories are encrypted with a key that belongs to your couple alone, and are shown only to the two of you.
We do not sell your information, we do not show ads, and there is no third-party advertising or analytics code in the app.
Your words are never sent to an AI model provider and never used to train one.
Every sensitive permission is optional. Location, health, camera, microphone and the rest are off until you turn them on, and you can turn them off again at any time.
Deleting is real. When your couple’s data is deleted, its encryption key is destroyed, so the content cannot be read again — including from backups.

1. Who we are

This policy applies to the LoveDose mobile app for iPhone and Android (the “App”), this website, and any support conversation you have with us (together, the “Service”). The Service is provided by LoveDose (“LoveDose”, “we”, “us”), which is the data controller for the personal information described here.

You can reach us about anything in this policy at privacy@lovedose.app.

2. Information we collect

We collect only what is needed to give two people a shared, private space. It falls into four groups.

A. Information you give us

Account details. Your email address, the name you choose, and optionally an avatar (one of our illustrations or a photo of your choice), your gender and an age group. Both of the last two are optional, forever.
Sign in with Apple or Google. If you choose either, we receive an identity token from that provider containing your account identifier and, depending on your settings with them, your email address and name. We never receive your password.
Your relationship details. What you tell us while setting up — such as when your relationship began, the stage it is at, the themes you would like questions about, and special dates you add.
What you create for your partner. Answers to daily questions, notes, chat messages, voice notes, photos, memories, love tokens, statuses and stickers, and the photo you choose for their home-screen widget.
Support conversations. If you write to us, your email address and whatever you choose to include in your message.

B. Information you choose to share with permission

Each of these is off by default, asked for only at the moment a feature needs it, and can be revoked in the App or in your phone’s settings.

Permission	What it is used for
Location, while using the App	Showing your partner roughly how far apart you are. We share an approximate distance, not your exact position.
Location, always (Trail)	Only if you turn Trail on: a record of where you have been, for your partner to see, kept for thirty days. You can turn it off at any time.
Camera	Taking a photo for a memory or a message, and scanning your partner’s invite code. Scanning happens on your phone; only the code is read from the image.
Photo library	Choosing photos to share in your space, and saving your invite picture. We only receive the photos you select. Location data embedded in a photo is removed from the file before it is uploaded; if you add the photo to a memory, its place may be kept with the memory.
Microphone	Recording a voice note, only while you hold the record button.
Speech recognition	Dictating a love note. This uses your phone’s built-in recognition service from Apple or Google; your audio is never sent to our servers.
Apple Health or Health Connect	Sharing daily totals — steps, activity, workouts, sleep and resting heart rate — with your partner. We read these only, we never write to them, and we never use health data for advertising or share it with any third party.
Focus status	Letting your partner see that your phone is on Do Not Disturb.
Presence signals	If you turn them on, your battery level, whether you are charging, and whether you are on Wi-Fi or mobile data, so your partner knows why you might be quiet. Each signal is a separate choice.
Notifications	Telling you when your partner has answered, written or sent you something. Notification content never includes what they wrote.

C. Information collected automatically

Device and technical information: device model, operating system and version, app version, language, time zone (used to give the two of you the same “today”), and a push notification token.
Service logs: IP address, request times and error information, which our servers record to keep the Service working and secure. Logs never contain what you wrote.

We do not use advertising identifiers, and we do not use third-party analytics, advertising or tracking SDKs in the App.

D. Information from app stores

If you subscribe to LoveDose Premium, payment is handled entirely by the Apple App Store or Google Play. We receive confirmation of the subscription, its status and its renewal dates. We never see your card or bank details.

3. How we use it

To provide the Service: creating your account, connecting you with your partner, delivering what you send each other, choosing each day’s question, keeping your shared timeline, and sending the notifications you have allowed.
To choose questions that suit you. Questions are selected using a profile made only of fixed categories — such as your relationship stage and the themes you picked — never from the words you have written. Where this personalisation is optional, we ask first, and declining it keeps the App fully working.
To manage subscriptions and the features they unlock for your couple.
To keep the Service secure: preventing abuse, fraud and unauthorised access, and fixing errors.
To talk to you: answering support requests and sending essential notices about your account or this policy.
To meet legal obligations, and to establish or defend legal claims.

What we never do. We do not sell or rent your information. We do not use it for advertising. We do not send the content you create — answers, notes, messages, voice notes, photos, memories, locations or health data — to AI model providers, and we do not use it to train machine-learning models. We do not build profiles of you from it.

Some of what you choose to share, such as where you are or how you slept, may reveal sensitive things about you. It is processed only to show it to your partner, at your request, and you can stop sharing it whenever you like.

4. Legal bases (EEA, UK, Switzerland and Brazil)

Where data protection law requires a legal basis, we rely on:

Contract — to provide the Service you signed up for, including your account, your shared space and subscriptions.
Consent — for location, health data, presence signals, optional personalisation and notifications. You can withdraw consent at any time without affecting what happened before.
Legitimate interests — to keep the Service secure and reliable, and to improve it in ways that do not override your rights.
Legal obligation — where the law requires us to keep or disclose information.

Your partner. This is the point. What you create in your shared space is visible to the one person you invited, or who invited you — and nobody else. Answers to a daily question stay sealed until you have both written.
Google Analytics, for visits to this website only, as described in section 11.
Service providers who run parts of the Service on our behalf, under contracts that limit them to doing so: cloud hosting and storage, email delivery for sign-in codes, and push delivery through Apple Push Notification service and Firebase Cloud Messaging. Your content is stored encrypted, and notification payloads never carry it.
Maps. If you use the map, your phone requests map tiles from our map provider (Google Maps or OpenFreeMap, depending on your version of the App), which receives your IP address and the area being displayed. Turning coordinates into place names uses your phone’s built-in geocoding service from Apple or Google.
Sign-in and store providers — Apple and Google — as described above.
When the law requires it, or to protect the safety, rights or property of our users, the public or LoveDose. Because your content is encrypted per couple, there is little readable content we could disclose, and we will push back on requests that are not lawful.
If LoveDose changes hands, information may pass to the new owner, who must continue to honour this policy. We will tell you before that happens.

6. How we protect it

Everything travels over encrypted connections (TLS).
Your couple’s content — and your name, email and avatar — are encrypted at rest with a data key unique to your couple, which is itself protected by a managed key service. A problem with one couple’s key cannot expose anyone else’s.
Photos are stored encrypted and served only through short-lived, signed links.
Your long-lived sign-in credential is kept in your phone’s secure storage (the iOS Keychain or Android Keystore).
Access to our systems is limited to the few people who need it, and our logs and analytics are prevented by design from containing your content.

No system is perfectly secure. If a breach ever affects your information, we will tell you and the relevant authorities as the law requires.

7. How long we keep it

Your shared space is kept for as long as your account and couple exist, because keeping your story is what the App is for.
Chat photos and voice notes are deleted from our servers shortly after they reach your partner’s phone, and within 24 hours at most even if they are never opened.
Trail locations are kept for thirty days, then deleted.
Separating. If either of you ends the shared space, it is closed to both of you immediately and held for a thirty-day grace period, in case you change your minds together. After that it is permanently deleted.
Deleting your account closes it straight away, and your account and personal information are deleted within 30 days. Where your couple’s content is deleted, its encryption key is destroyed, which makes any copy that remains in a backup permanently unreadable.
Service logs are kept for a short period for security and troubleshooting, then deleted.
We may keep limited records longer where the law requires it — for example, records of a subscription purchase.

8. Your rights and choices

In the App, at any time

Edit your name, email, avatar and the optional details about you.
Turn any permission or shared signal on or off.
Delete memories and other things you have created.
Separate, which closes your shared space for both of you.
Choose which notifications you receive, and set quiet hours.

To delete your account and its data, follow the steps on our support page.

By writing to us

Wherever you live, you can ask us at privacy@lovedose.app to access, correct, export or delete your personal information, or to restrict or object to how we use it. We may need to confirm that the request comes from you, and we will answer within the time the law allows — usually one month. Your partner’s contributions to your shared space are theirs as well as yours, so an export or a deletion request covers what you created.

Region-specific rights

EEA, UK and Switzerland. You have the rights of access, rectification, erasure, restriction, portability and objection, the right to withdraw consent, and the right to complain to your local data protection authority.

California and other US states. You have the right to know what personal information we collect and why, to delete it, to correct it, and not to be discriminated against for using these rights. We do not sell or “share” personal information for cross-context behavioural advertising, and we do not use sensitive personal information for anything beyond providing the Service.

Brazil. Under the LGPD you may confirm that we process your data, access it, correct it, request anonymisation, blocking or deletion, learn whom it is shared with, and revoke consent.

India. Under the Digital Personal Data Protection Act, you may access, correct and erase your data, withdraw consent, nominate someone to exercise your rights, and raise a grievance with us at privacy@lovedose.app.

9. International transfers

We and our service providers may process information in countries other than yours. Where we transfer personal information out of the EEA, the UK or Switzerland, we use safeguards recognised by law, such as the European Commission’s Standard Contractual Clauses.

10. Children

LoveDose is made for adults in relationships. It is not directed at children, and you must be at least 18 to use it. We do not knowingly collect information from anyone younger. If you believe a child has given us personal information, write to privacy@lovedose.app and we will delete it.

11. This website

Everything above is about the App. This website is different in one respect: it uses Google Analytics, loaded through Google Tag Manager, to count visits and see which pages are read. That is the only analytics we use, and it is only on this website — never in the App.

What it collects: the pages you visit, how you arrived (for example, from a search or a link), your approximate location at country or city level, your device and browser type, and an identifier stored in a cookie (_ga) so a return visit is not counted as a new visitor. Google Analytics does not store your full IP address.
Your choice: the first time you visit, we ask whether we may use these cookies. In the EEA, the UK and Switzerland no analytics cookies are set unless you agree. You can change your answer at any time with Cookie settings at the bottom of every page, or block cookies in your browser.
No advertising: advertising storage, ad personalisation and ad data sharing are switched off for every visitor, and website data is never combined with anything from the App.
Google’s role: Google processes this data on our behalf, under its own privacy policy. You can also opt out of Google Analytics on every website with Google’s browser add-on.

The website is served by Cloudflare, which processes your IP address and basic request information to deliver the pages and protect them from abuse.

12. Changes to this policy

If we change this policy, we will post the new version here and update the date at the top. If a change is significant, we will tell you in the App before it takes effect. We will not reduce your rights under this policy without your consent.

13. Contact us

Questions, requests or worries about your privacy: privacy@lovedose.app. For anything else: support@lovedose.app.

LoveDose